a) Shipping costs do not include insurance. While we take great care in packing and shipping your order, please note that any loss or damage during transit is the responsibility of the customer.
b) For international orders, import taxes, and duties may apply upon delivery and are the responsibility of the customer.
Please familiarise yourself with your country’s customs regulations to avoid any unexpected charges.
c) International parcels will be shipped via DHL Express couriers with the following estimated rates for 1-14 skeins (100g – 1.4kg):
TO BE AMMENDED: Africa,Western & Central Europe: USD 45, USA: USD 52, Eastern Europe, Middle East, Eastern & Southern Asia, Asia Pacific, Japan, Canada & South America: USD 60
d) Certain outlying areas like Australia and New Zealand will attract a remote area surcharge of USD 28. We will notify you in advance if your shipping address falls within this category
e) Domestic shipping within South Africa is handled by Aramex Couriers, offering a convenient door-to-door service. The shipping cost for 1-14 skeins (100g – 1.4kg) is ZAR 120.
We endeavour to provide reliable and efficient shipping services. However, please be aware of the above considerations and feel free to contact us if you have any shipping-related inquiries.
Order handling, product photography & image display
We make every effort to depict the yarn colours as true and vibrant as possible; however, it is essential to consider that device screens can vary significantly, affecting colour perception. To minimize any uncertainties regarding colourways, we encourage you to view our website and Instagram pictures on multiple devices before making a purchase.
Order handling, product photography & image display
At Forest Fibre, we take pride in crafting a personalised and meticulous approach to order handling. Each order is thought-fully packed by myself, ensuring that every effort is made to select skeins that harmonise and complement each other beautifully. While we strive to present accurate representations of our yarns through product photography on the website and Instagram, please note that the yarn you receive may not be identical to the specific skeins photographed.
We make every effort to depict the yarn colours as true and vibrant as possible; however, it is essential to consider that device screens can vary significantly, affecting colour perception. To minimize any uncertainties regarding colourways, we encourage you to view our website and Instagram pictures on multiple devices before making a purchase.
Please be aware that refunds are not offered based on colour discrepancies or perceived variations from online images. Your understanding and satisfaction are essential to us, and we are committed to providing you with the highest quality hand-dyed yarns.
If you have any questions or concerns about your order or our product photography, please feel free to reach out to us.
